Who we are:
Thank you for requesting/Choosing our services at S. O. S. Emergency Truck Repair; We appreciate your business and preference!!
Refund Policy
We offer complete explanation of our chargebacks, warranty, claims and/or refunds policy here:
Please be sure to read and understand all this before requesting any service of any kind, also before you try to request any claim, refund or warranty ( we really appreciate the time you are taking to read this ); We S. O. S. Emergency Truck Repair invest on Technician’s time, training, 24 hour technicians availability, service truck’s time, fuel costs and cost of doing business in USA and California (permits, licenses, etc) Just to be able to reach your vehicle’s location at anytime; We all understand time is the most valuable thing anyone has and we invest all that just to reach to your vehicle’s location at the time of your call, also we offer the most fastest response within a 100 miles radius… so, when you call us and we send you a Technician to your location, we handle your event as it is: an emergency; We will not take more than 5 minutes to send a Technician your way, to be able to do that we have to pay every employee just to be available 24 hours a day! we are investing just to be able to help you anytime you call us; When we send a technician to your truck, we already investing availability, time, gas, mileage cost on the service truck and the technician’s time while being behind the wheel just to get to your truck, all that just to be able to reach your truck’s location and that is costly; Again, time is the most valuable thing we all humans have and that is not something anybody will ever get back; Also we offer roadside assistance only, we do not have a specialized workshop which means every repair our technicians perform is only and mainly to get you back on the road to be able get to your destination as best and as fast as we can and costumer must get to a specialized shop as soon as possible to properly check, inspect, repair/fix any work/repair our technicians made on your vehicle/truck; Please understand we only offer temporary repairs/services to get you moving as soon as possible and our technicians are limited on parts, materials and equipment on the side of the road where there is dirt/dust everywhere, rain water/snow, at the sun light with 90-100+ degrees, sometimes at night where visibility is limited for not working on proper installations like a workshop, every repair our technicians perform at you vehicle are temporary but we intent to make it as best and safely as we can despite the conditions of working on the side on the road instead of a workshop, they are fully train to do so; but it is the customer/driver/owner’s responsibility to get the truck to a specialized workshop after our technician’s service/repairs to get your vehicle back on the road; We only offer a temporary service and that is not refundable… We only charge what we invested on; the trip, miles travelled, time and materials invested on repairs, we do not charge in the repairs alone regardless if is temporary or not, which means all that investment on your vehicle is not refundable (no exceptions); There is also times where the technician gets to the vehicle and special conditions make impossible to perform the repairs at the truck/vehicle’s location like the terrain, safety measures, lack of a workshop/equipment, seriousness of damages or type of damages/faults that only can be performed at a workshop but technician still got to your location, that trip has a cost and is a service the customer requested, for that reason S. O. S. Emergency Truck Repair still have to charge the costumer for the trip and/or diagnostics (if applicable) even if “technician did nothing” like the costumer might state… If S. O. S. Emergency Truck Repair send you a Technician and got to your truck’s location, that request must be covered/paid for the requesting customer, For all mentioned reasons above every customer will not be offered and will not receive any refund or any right to claim warranty or chargebacks… When a customer requested any service/repair from S. O. S. Emergency Truck Repair is waving any right to claim/request, refunds and/or exchanges, any rights to claim and/or request warranty of any kind, because every time a costumer calls he/she/they fully understand S. O. S. Emergency Truck Repair invested in availability, Technician’s time, Service truck’s time, and mileage costs for just for the trip alone plus any time investing checking/inspecting/diagnosing the vehicle/truck… and costumer agrees and accept this terms every time a service is requested: Thank you for taking the time to read and understand this terms, S. O S. Emergency Truck Repair wish to help you get back on the road and we send best wishes and hoping you have a wonderful day….
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